FAQ

How can I place an order?
You can place an order by calling 800-411-6666, faxing your purchase order or order form to 323-782-7322, emailing us at sales@lexiconbr.com or by contacting your designated account executive directly.

Where can I find pricing?
Please call us at 800-411-6666 for the most current pricing or to request an order form.  You can access the pricing for replacement parts by going to www.lexiconbr.com/replacements

Can I order replacement parts?
Replacement parts are available for most products. Parts can be purchased individually or in sets. Please contact your account executive for further assistance.

My materials arrived damaged, what do I do?
We will be happy to replace items that arrive damaged or broken. Please contact your account executive and she/he will guide you through the exchange or return process.

What method of payment do you accept?
We invoice net 30 days but we accept purchase orders, checks and credit cards.

Can I test the programs?
We would be happy to send you a demo volume of any of our self-study programs at no cost to you.  You are welcome to test the product and discover all of its features. After a 30-day free trial the item needs to be returned to us in its original packaging.

Do you have any products on VHS or audiotapes?
Due to the demands of the market, we have discontinued all our VHS and cassette tape products as well as their replacements.  Products now come in a DVD and CD format only.

What makes your programs different from other English as a Second Language products on the market?
Lexicon has been around for 30 years; with all those years of experience creating programs for Spanish speakers, we have created programs that are relevant, culturally sensitive, and easy to use.  We also enjoy a 95% recognition rate in the Hispanic market, making our program one of the best known in the community.

Do your products have a shelf life?
Our programs do not have a shelf life.  Our programs are designed to provide information that is relevant in different scenarios and can be consistently applied through the course of time.  Our programs are frequently updated and improved so the content doesn’t expire.

Do I get a discount if I buy more than one product?
Volume discounts are available for a variety of our programs and at very affordable rates.  Please contact one of our account executives directly for more information.

Can you mail my order outside the United States and Canada?
We currently provide materials for the United States and Canada exclusively, but we also have distributors in Latin America who are dedicated to other parts of the world.  To find out more about how to reach distributors in Latin America, please call Norma Fumat at 323-782-7338.

How will I get my products?
You will receive your materials through FedEx Ground Delivery unless you are eligible for our bulk-shipping rate (order exceeding 10 programs).

For more information please call 800-411-6666 or send us an email to sales@lexiconbr.com